Showing Bell ("Showing Bell", "we", "us") provides showing-scheduling software to real-estate listing agents. This policy explains what we collect, why, and your choices. Questions: hello@showingbell.com.
Information we collect
- Account data — the name, email, brokerage, and password you provide when you create an account.
- Listing & showing data — property details you enter; the name, email, phone, and brokerage of buyer's agents (or unrepresented buyers) who request showings; the notes and post-showing feedback they submit; and seller contact details you add for approvals.
- Payment data — subscriptions are processed by Stripe. We never see or store full card numbers; we retain only a Stripe customer/subscription reference and plan status.
- Technical data — IP address and browser user-agent on form submissions, for security and abuse prevention.
How we use it
To operate the service: create scheduling links, route showing requests to sellers and agents, send transactional email and SMS notifications, collect post-showing feedback, process billing, and secure the platform. We do not sell your personal information, and we do not use it for third-party advertising.
SMS messages
We send transactional SMS (showing requests, confirmations, feedback prompts) only to people for whom an authorized user has confirmed consent. Message and data rates may apply; message frequency varies. Reply STOP to opt out of further messages at any time, or HELP for help. Opting out suppresses future messages to that number.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Who we share it with
To do its job, the service routes personal data between the people in a showing. When a showing is requested, we share the requester's contact details, showing details, and any feedback with the listing agent and, where applicable, their seller for that property — that routing is the product. We do not sell personal information or use it for third-party advertising.
We also rely on service providers that make the product work: Supabase (database hosting), Cloudflare (application hosting, security, and bot protection), Stripe (payments), Twilio (SMS), and Google (Gmail API and Google Fonts, to send and style email and pages on the account's behalf). We may disclose information if required by law or to protect the service and its users, and we may share aggregated, non-identifying statistics.
Support access. To troubleshoot a problem or walk you through a feature, our staff can open a read-only view of your account and see it as you see it. This view cannot change anything in your account, and it does not expose your payment details. Every such session is recorded with who opened it, which account, and when. If you would prefer we never do this, email hello@showingbell.com and we will note it on your account.
Retention
We keep account and transaction records for as long as your account is active and as needed for legal, tax, and dispute-resolution purposes. You can close your account yourself from the billing page at any time. See how account deletion works.
Your choices
You may access, correct, or request deletion of your account information by emailing hello@showingbell.com, and you can edit your listings and account details from within the app. You may opt out of SMS by replying STOP at any time.
Security
Access tokens are stored hashed, sessions use secure cookies, and payment secrets are held only by our processors. No system is perfectly secure, but we work to protect your data.
Changes
We may update this policy; material changes will be reflected by a new effective date on this page.
Contact: hello@showingbell.com.